How do I start care?
Understand the first call, preparation, and initial visit.
Patients & Resources
Everything you may need before or after your visit.
Find Icare guidance by the task you need to complete — appointments, medication questions, billing, records, patient rights, safety, and community resources.
Introducing / The learning roomA closer look at
A closer look at
what connects us.
Step inside the brain. Explore the signals behind learning and mood, how substances change communication, and what research can tell us about mental health.
Explore Inside the Brain
Find your next step / 03Your questions.
Your questions.
Plain answers.
You should not need healthcare vocabulary to find the right page. Start with what you want to do.
Prefer to talk? Call 702-988-3177⌕
Use topic words only; leave out names or personal health details. Search stays in this page and is not sent anywhere.
20 helpful pagesGuidance → Your next step
What should I bring?
Build a checklist and choose questions for your visit.
Can I meet by video?
See what the team needs to confirm for an eligible video visit.
Who do I call about a refill?
Review the phone-based process for routine medication questions.
How do I check coverage?
Know what to ask about benefits, network status, and payment.
What is a Good Faith Estimate?
Read the information about estimates for eligible patients.
How do I get my records?
Learn how to ask for records or discuss an authorization.
Which forms might apply?
Understand the paperwork and notices the team may discuss.
How do I raise a concern?
Find the pathway for discussing your experience with Icare.
What are my patient rights?
Read about participation, privacy, information, and respect.
Who can help connect my care?
Explore help with records, referrals, and practical next steps when available.
How can my clinician refer me?
Review Icare’s existing phone and fax referral process.
How do the services differ?
Compare what services involve before starting a conversation.
Where can I learn about the brain?
Explore the existing educational topics and their source links.
Where is the clinic?
Find the Las Vegas address, directions, and phone numbers.
What if I need urgent help?
Find emergency and crisis contact information.
What can I expect as a patient?
Read practical guidance for your first visit and ongoing care.
What are screening tools for?
Learn how screening fits into a conversation with a clinician.
What does that care term mean?
Explore plain-language explanations and questions to ask.
What should I ask before leaving?
Make a question card for the next steps in your care.
Let’s find another way in.
Try a broad word such as “records” or “cost,” browse all topics, or call Icare for help.
Call 702-988-3177Immediate danger or a medical emergency? Call 911. For suicide or emotional crisis support, call or text 988.
The words behind care / 05Less terminology.
Less terminology.
More understanding.
A few familiar words can make the next conversation easier. Explore the terms you may hear before, during, or after a visit.
These are general explanations. Your care team can explain what applies to your visit.
12 terms
Care coordination
Help organizing appointments, referrals, records, and practical next steps across the people involved in your care.
You could ask
Explore care coordination “Who can help connect the next steps in my care?”
Care plan
The goals and next steps you discuss with your clinician, including what should happen after the visit.
You could ask
Make a next-step card “Can we go over the next steps together?”
Eligibility
Whether you meet the requirements for a particular service or benefit. The team can explain which requirements apply.
You could ask
See new-patient guidance “What needs to be confirmed for this service?”
Evaluation
A clinician’s review of your concerns, health history, and other relevant information to understand your needs and discuss next steps.
You could ask
Prepare for a visit “What information should I bring to the first visit?”
Follow-up
A later visit or check-in to review how things are going and discuss the next steps in your care.
You could ask
Make a next-step card “When should I arrange follow-up, and whom should I call?”
Intake
The first steps in getting started with care, including sharing basic information and completing the paperwork that applies to your visit.
You could ask
See new-patient steps “What are the first steps to becoming a patient?”
Medical records
Information documented about your health and care, such as visit summaries, medicine lists, and test results.
You could ask
Read records guidance “How do I request records or discuss a release?”
Outpatient care
Care provided without an overnight stay at the healthcare facility.
You could ask
Explore Icare services “Is an Icare outpatient service appropriate for what I need?”
Referral
A request to connect someone with another provider or service for review and possible care.
You could ask
Explore referral preparation “What information is needed to review this referral?”
Screening
A brief set of questions that helps organize concerns to discuss with a clinician. A screening result cannot make a diagnosis.
You could ask
Read about screening tools “How will we discuss these screening answers together?”
Telehealth
A healthcare visit from a different location using technology. Icare’s telehealth page describes video appointments, with eligibility confirmed for each visit.
You could ask
Read telehealth guidance “Is a video visit an option for this appointment?”
Transition of care
Moving from one care setting to another, such as leaving a hospital and arranging outpatient follow-up.
You could ask
Explore transition of care “Which records and next steps should we coordinate after discharge?”
Let’s try another word.
Search a short term, or return to all definitions.
General terminology references: AHRQ: care coordination · NCI: outpatient · HHS: telehealth.
Reviewed September 5, 2026. Service details and eligibility should be confirmed with Icare.
Prepare
A little preparation makes any visit easier.
Whether the appointment is for primary care, mental health, or recovery support, gathering a few things ahead of time helps the team understand your situation sooner.
- 01
A photo ID and, if you have one, your insurance card
- 02
A current list of medicines and doses, including vitamins and supplements — or the bottles themselves
- 03
Contact details for other clinicians, pharmacies, or programs involved in your care
- 04
Any recent records, discharge paperwork, or lab results you have on hand
- 05
A short list of the questions or concerns you most want addressed
- 06
A trusted support person, if having someone alongside you helps — just let the team know
Medication & pharmacy
Plan ahead for routine medication needs.
Request routine refills before medication runs out. Some medicines require a visit, laboratory monitoring, outside records, or another safety review before renewal, depending on the evaluation. Call Icare with medication questions rather than sharing health information in writing online.
- 01
Call 702-988-3177 before your medication runs out and tell the team which prescription you are asking about.
- 02
The care team reviews the request. Some renewals may need a visit, monitoring, or outside records first, depending on the evaluation.
- 03
You are contacted about the outcome and any next step, such as scheduling a follow-up or checking with your pharmacy.
Common questions
Quick answers before you call.
Can I complete forms or request appointments online?+
No. Icare does not offer online booking, online intake forms, or email scheduling. Requests are handled by phone so a team member can answer questions in real time. Call 702-988-3177 to get started.
How do I get copies of my medical records?+
Start with the medical records page for background, then call the office. A team member can explain the request and authorization steps and how information may be shared securely.
Who can help with billing or coverage questions?+
Call the main line. The team can explain how benefit verification works and what information to gather before contacting your health plan.
What if I need help before my first appointment?+
If there is immediate danger, call 911, or call or text 988 for crisis support. For concerns that are not emergencies, call the office and describe what is happening — the team can help you decide on a next step.