Clear boundaries for calls, texts, email, and online messages.
Icare uses communication channels to help with scheduling and care navigation. General messages are not a substitute for emergency services or a secure clinical conversation.
Keep sensitive health information in approved secure workflows.
Calls, texts, email, and general website messages may be useful for administrative questions, but privacy and response timing can vary by channel. Icare will identify any approved secure portal or clinical-message process when available.
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Use general messages for basic scheduling or contact questions
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Do not include unnecessary diagnoses, medications, identification numbers, or other sensitive details
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Follow staff instructions when a secure intake, records, or clinical workflow is required
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Communication preferences and consent options may depend on the channel and applicable rules
Confirm the current communication options before sending information.
Call Icare to confirm which channels are active, their expected response times, consent and opt-out choices, and how communication records are handled.