Primary care
Prevention, everyday health concerns, and ongoing medical follow-up.
- At the visit
- Review your health history, medications, and the concern that brings you in.
- Ask when calling
- “What should I bring for a first primary-care visit?”
Icare services
Connected services for real-life health needs.
Start with the service that best matches what you are dealing with now. If you are unsure, contact our team and we will help identify an appropriate outpatient starting point.
Understand your options / 01Different roles.
Different roles.
Connected care.
See what each service involves and how to start a conversation. You do not need to choose a service before calling.
Services depend on clinical appropriateness, current staffing, eligibility, and Icare’s active outpatient scope. Telehealth is a visit format, not a separate treatment.
Yourpriorities
Select one or two services to compare. Clear a selection to choose another.
The connections illustrate how care may be coordinated. They do not recommend services for you.
Mental health
Psychiatric evaluation, care planning, and medication management when appropriate.
- At the visit
- Discuss current concerns, your history, daily functioning, and next steps.
- Ask when calling
- “What does an initial psychiatric evaluation involve?”
Therapy & counseling
Collaborative support for coping, relationships, stress, and change.
- At the visit
- Talk about your goals and what you would like to work on together.
- Ask when calling
- “Is counseling currently available, and how do I begin?”
Substance-use recovery
Respectful assessment and recovery-focused outpatient care.
- At the visit
- Review your history, current concerns, and goals with a clinician.
- Ask when calling
- “What does an outpatient recovery assessment involve?”
Care coordination
Help organizing records, referrals, follow-up, and community resources when available.
- At the visit
- Discuss which next steps are difficult to organize and what support may be available.
- Ask when calling
- “What records or referral information should I have ready?”
Telehealth
Eligible visits by video when clinically and legally appropriate.
- At the visit
- The team confirms whether the visit, your location, and other requirements allow telehealth.
- Ask when calling
- “Can this particular visit be done by video?”
Start with your curiosity.
Choose a service to see its role. Add a second to compare them.
01Share your priorities
Start with the concern that matters to you.
02Connect the information
Ask about relevant records and written authorization.
03Clarify the next step
Discuss follow-up or outside referrals when appropriate.
Where to begin
Not sure which service fits? Start with what feels most pressing.
You do not need to arrive with the right label for what you are experiencing. Describe what has been happening, and our team can help identify a reasonable outpatient starting point. These common situations may help you orient:
- 01
A physical symptom, a checkup, or an ongoing medical condition usually begins with primary care.
- 02
Changes in mood, anxiety, sleep, focus, or thinking may point toward a mental-health evaluation.
- 03
Wanting structured support to work through stress, relationships, grief, or habits may fit therapy and counseling.
- 04
Concerns about alcohol, opioids, stimulants, or other substances can begin with a confidential recovery assessment.
- 05
Leaving a hospital, a residential program, or another provider is a good reason to ask about transition-of-care support.
- 06
When several needs overlap, one entry point is enough — care can branch out from there, depending on the evaluation.
Getting started
What to expect when you reach out.
Getting started is phone-based and deliberately simple. There is nothing to set up or decode first — a conversation is enough to begin.
- 01
Call 702-988-3177. A team member asks a few practical questions about what you need and gathers basic information.
- 02
Together you identify a likely starting service. If Icare is not the right setting, we can help point you toward an appropriate alternative.
- 03
Before the first visit, gather a photo ID, any insurance information, a list of current medications, and relevant records if you have them.
- 04
The first appointment focuses on understanding your history, current concerns, and goals — at a pace that feels manageable.
- 05
You and your clinician outline next steps, which may include follow-up visits, additional services, or outside referrals, depending on the evaluation.
Right care, right setting
Outpatient care can be one part of a larger continuum.
Some health needs can be addressed safely through outpatient care. Others may require emergency services, hospitalization, withdrawal management, residential treatment, or another higher level of care. When Icare is not the right setting, we can help identify an appropriate external next step. Part of good outpatient care is being honest about that boundary.
Common questions
Questions new patients often ask.
Can I receive more than one kind of care at Icare?+
Often, yes. Many people combine services — for example, primary care alongside therapy or medication management. What is appropriate for you depends on the evaluation and Icare’s active outpatient scope.
Do I need a referral to be seen?+
Many people contact Icare directly, and outside providers can also refer. Some health plans have their own referral or authorization requirements, so it can help to check your plan’s rules before the first visit.
How do I schedule a visit?+
Scheduling is handled by phone. Call 702-988-3177 and a team member will talk through the next steps for your situation, including what to bring to a first appointment.
One connected picture
Different services. One direction: forward.
Wherever you start, the goal is the same — a clear plan, a connected team, and a next step you understand. Try the care pathfinder on the home page, or call and let the team guide you.
