01
Access your own records
Request access using the approved identity-verification and records process.
Patients / Medical Records
Request records or authorize Icare to share information securely.
The records process protects privacy while helping patients access their information or direct it to an authorized person or organization.
Understanding the process
Why records requests follow careful steps.
Your medical record tells the story of your care, and privacy law treats it that way. In general, it can be shared only with you, with people and organizations you authorize in writing, or as otherwise permitted by law. The steps in Icare’s records process exist for one reason: making sure your information reaches only the right hands.
Requests are handled by phone, in person, and through approved fax workflows — there is no online records portal. Calling 702-988-3177 first lets the team confirm the current instructions, the documents you’ll need, and the secure destination for anything you send.
Records pathways
Choose the request that fits.
Most requests fall into one of four situations. The team confirms the details that apply to yours.
02
Send records elsewhere
Use a valid authorization naming the recipient, purpose, information, and applicable dates.
03
Legal representative
Provide documentation showing the authority to act for the patient.
04
Revoke authorization
Ask how to revoke a release when permitted and what disclosures may already have occurred.
How a request works
From first call to secure delivery.
- 01
Call 702-988-3177 and describe what you need — access to your own records, or records sent to a person or organization you name.
- 02
The team verifies identity, and legal authority when someone is acting for a patient, before anything is released.
- 03
You complete a written authorization describing the recipient, the purpose, the information covered, and the applicable dates.
- 04
Records are prepared and delivered through an approved secure route, with any applicable fees and response timeframes following current law and Icare policy.
What to have ready
Details that help a request move smoothly.
- 01
The patient’s full legal name and date of birth
- 02
The approximate dates of care the request covers
- 03
What information is needed — everything, or specific visits, results, or summaries
- 04
The recipient’s name and a confirmed secure destination for delivery
- 05
Documentation of authority when a legal representative is requesting
- 06
A phone number where the team can reach you with questions
Protecting confidentiality
Some information may have additional protections.
Identity and authority are verified before release. Psychotherapy notes and certain substance-use records may have additional confidentiality requirements, so releasing them can call for more specific authorization. Applicable fees and response timeframes follow current law and Icare policy.
Common questions
Answers about records and releases.
Can I request my records online?+
No. Icare doesn’t offer an online records portal. Requests are handled by phone, in person, or through approved fax workflows — call 702-988-3177 for the current instructions.
Can someone request records on my behalf?+
A legal representative can, with documentation showing their authority to act for the patient. You can also authorize Icare in writing to share information with a person or organization you name.
Why do mental-health and substance-use records get extra care?+
Psychotherapy notes and certain substance-use treatment records carry additional confidentiality protections under law, so releasing them may require more specific authorization. The team explains what applies to your request.
Can I change my mind after signing an authorization?+
In many cases, yes. Ask how to revoke a release when permitted. A revocation generally applies going forward — it can’t undo disclosures that already occurred.