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Understandable information
You can ask your clinician to explain a diagnosis, option, or instruction again — in plainer terms — until it makes sense to you.
Patients / Rights & Responsibilities
Respect, information, privacy, and participation in care.
Patients should understand their rights, how they can participate in treatment, and the responsibilities that help support a safe and respectful care environment.
Why this page matters
Care works best as a partnership.
When you know what you can expect from Icare — and what Icare asks of you — visits are calmer, communication is more honest, and treatment plans are easier to follow. This page summarizes both sides of that partnership in plain language.
None of it is fine print for its own sake. Each right below reflects a protection you hold in the care relationship, and each responsibility describes something that genuinely helps the team keep the environment safe and your care on track.
Patient rights
Care should be respectful and understandable.
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Respectful, nondiscriminatory, culturally responsive care
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Information about diagnosis, options, risks, benefits, and alternatives as appropriate
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Participation in treatment planning and the right to ask questions
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Privacy and confidentiality rights
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Access and amendment processes as applicable
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Information about fees, billing, and insurance responsibilities
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The ability to raise concerns without retaliation
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Language and accessibility assistance
In practice
What these rights look like day to day.
Rights are only useful when you know how to use them. Here is how each shows up in ordinary moments of care.
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Privacy protections
The Notice of Privacy Practices describes how health information may be used and shared, and the choices you have.
Learn more →03
Nondiscrimination
Care is provided without discrimination, and the nondiscrimination notice explains those protections.
Learn more →04
Raising concerns
You may ask a question, report a problem, or request the grievance process without retaliation.
Learn more →Patient responsibilities
A safe care relationship is a shared effort.
These responsibilities aren’t conditions on being treated well — they’re the practical ways patients help keep care safe, accurate, and effective for everyone in the clinic.
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Provide accurate and complete information
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Ask questions when information is unclear
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Treat staff, other patients, and the care environment respectfully
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Follow safety rules
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Keep appointments or provide notice when unable to attend
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Understand insurance and financial obligations
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Participate in the agreed treatment and follow-up plan
Common questions
Putting rights and responsibilities to work.
What if I don’t understand my treatment plan?+
Say so — during the visit or by phone afterward. Clinicians can explain options, risks, benefits, and alternatives in plainer language, and you can take part in adjusting the plan.
What help is available if English isn’t my preferred language?+
Language and accessibility assistance is part of respectful care. Tell the team what would help when you schedule so support can be arranged for your visit.
What should I do if I can’t keep an appointment?+
Call 702-988-3177 as early as you can. Notice lets the team offer the time to someone else and helps keep your own care on schedule.
How do I raise a concern about my care?+
Start with a phone call. You can ask a question, report a problem, or request the grievance process, and raising a concern in good faith won’t be held against you.