01
Hospitals & facilities
Emergency departments, hospitals, psychiatric facilities, and step-down programs coordinating discharge into outpatient follow-up.
Professional Referrals
A clear referral path for patients who need connected care.
Icare accepts referral inquiries from healthcare professionals and qualified community partners. The referral process helps identify the requested service, provide information needed for review, and connect the patient with an appropriate next step.
Prepare a referral
Who may refer
Built for transitions across healthcare and community settings.
Icare accepts referral inquiries by phone and fax from professionals across the continuum of care. A professional referral is not required — patients and families can also call the main line directly to ask about becoming a patient.
02
Clinical practices
Primary care, specialty, behavioral-health, and substance-use professionals seeking outpatient services their own setting does not provide.
03
Care teams
Social workers, case managers, discharge planners, and care coordinators arranging follow-up and continuity for the people they serve.
04
Community partners
Qualified recovery, legal, social-service, and community organizations connecting people to outpatient medical and behavioral care.
Phone & fax pathway
Two channels, built for protected health information.
Referrals are handled by phone and fax only. Icare does not accept referrals through online forms, portals, or email — this keeps patient information inside approved channels and gives you a person to talk to.
- 01
Call 702-988-3177 to discuss the referral. A short conversation up front often resolves questions about scope and fit before records are sent.
- 02
Fax referral documentation to 702-843-0810 using your organization’s standard cover sheet.
- 03
Include a direct callback number and a secure return-fax number so follow-up questions can be resolved quickly.
- 04
Outside the Las Vegas area, the toll-free line 833-318-3880 is also available for general inquiries.
For professional partners / 04A clearer handoff.
A clearer handoff.
A connected start.
Bring the right information into the next conversation. Explore the process, review the preparation categories, and keep a checklist for your team.
This guide contains public instructions only. Do not enter patient details here; referrals continue by phone and fax.
Start with a conversation.
Call 702-988-3177 to discuss the requested service and the referral. Confirm what applies before sending records. Patients and families may also call to ask about becoming a patient.
Organize the relevant information.
Review the categories below in your approved record system. Fax relevant documentation to 702-843-0810 using your organization’s standard cover sheet and include a direct callback and secure return-fax number.
Close the communication loop.
Call the office to confirm receipt and discuss missing information or next steps. A referral starts a review; acceptance and scheduling depend on appropriateness, eligibility, capacity, and Icare’s outpatient scope.
Information to prepare.
Check each category after reviewing what applies. This helps organize your work; it does not assess referral completeness.
This is not an emergency channel. For a medical emergency or immediate danger, call 911. For suicide or emotional crisis support, call or text 988.
Practical tips
Small details that prevent delays.
01
Complete contact details
Referrals move faster when the team can reach both the patient and the referring professional on the first try.
02
Clinical context
A few sentences about what has been tried and what the patient needs help with are more useful than records alone.
03
A prepared patient
Telling the patient who Icare is and why they may be contacted improves the chance of a successful connection.
04
Realistic framing
Icare is an outpatient practice — not detox, inpatient, residential, or crisis services — and describing it that way sets accurate expectations.
After referral
The next step depends on fit, eligibility, and level of care.
A submitted referral starts a review. Acceptance, scheduling, and capacity depend on clinical appropriateness, eligibility, payer requirements, and Icare’s active outpatient scope.
- 01
Icare reviews the referral information, including the service requested, clinical context, and eligibility considerations.
- 02
The team determines whether an Icare outpatient service may be appropriate for the patient’s needs.
- 03
The patient or the referral source is contacted according to clinic policy to discuss the next step.
- 04
Needs outside Icare’s outpatient level of care are redirected toward a more appropriate setting whenever possible.
Referring professionals ask
Common referral questions.
Is there an online referral form or web-based submission option?+
No. Referrals are handled by phone at 702-988-3177 and by fax at 702-843-0810. Please do not send protected health information through general website or email channels.
Can a patient self-refer, or does a clinician need to call?+
Anyone can call. A professional referral is not required to ask about becoming a patient, and families can call on a loved one’s behalf.
How do I confirm a fax was received?+
Call the office. A phone conversation is also the fastest way to resolve missing-information questions or to check where a referral stands.
What if my patient needs detox, inpatient, or residential care?+
Icare is an outpatient practice, and those levels of care are outside its scope. The team can discuss whether outpatient follow-up may fit after discharge, but placement should be arranged with an appropriate facility.